Tenant Information

We are a private firm of Chartered Surveyors which is both regulated by the Royal Institution of Chartered Surveyors (RICS) and a member of the Association of Residential Letting Agents (ARLA). We let and manage residential properties within a 20-25 mile radius of Bury St Edmunds, which includes Stowmarket, Thetford, Mildenhall, Brandon, and all outlying villages in Suffolk.

We maintain the highest professional standards in all aspects of property management. Importantly, all of the tenant deposit monies we collect are lodged with the Deposit Protection Service (DPS) providing tenants with peace of mind and on certain residential lettings we are able to offer Reposit as an alternative to a traditional deposit.


Set out below are a number of documents and links which we believe Tenants may find helpful in respect of a proposed or existing tenancy through our agency.

If you are a tenant of a managed property and want to report a fault please click here.

Application Form

Apply if you have viewed and we have said the property will be suitable.

Dos and Don’ts sheet

This is an essential read for all Tenants moving into one of our properties.

How to Rent Leaflet

This is a Government leaflet providing information on the rental process.

Preparation Prior to Vacating

Helpful advice on cleaning at the end of the tenancy.


Download a specimen copy of our Assured Shorthold Tenancy Agreements.


Download a specimen copy of our AST Agreements for USAF tenants only.

For all new tenancies from October 2011 onwards Hazells use the Deposit Protection Service, please download the following documents for further information:

Deposit Protection Service

A Tenants Guide to the Deposit Protection Service.

Condensation in your home

Information from NHBC to help control condensation in your property.

Advice on Legionella

Download this information for tenants to minimise the risk of Legionella.

Frost Letter

Further information for mitigating Frost Damage.