Landlord Information

We are a private firm of Chartered Surveyors which is both regulated by the Royal Institution of Chartered Surveyors (RICS) and a member of the Association of Residential Letting Agents (ARLA). We let and manage residential properties within a 20-25 mile radius of Bury St Edmunds, which includes Stowmarket, Thetford, Mildenhall, Brandon, and all outlying villages in Suffolk.

We maintain the highest professional standards in all aspects of property management.Importantly, we do not sell houses, so we can concentrate entirely on lettings and management. Our advice is completely independent. All of our managed properties are available to prospective tenants, nationwide, through our partnerships with and, plus regular advertising in local newspapers and other publications.


Please download any of the following documents, which we hope will assist you in considering our services:

Residential Management & Lettings Brochure

This document summarises the various services that we offer to our clients for lettings and management

Landlord’s Information

This provides lots of useful advice about the letting process.

Preparing Your Property for Letting

Summaries a number of areas to consider when preparing your property to let.

Key dates for your diaries

Summary of key dates for your diary.

Management Fees

Provides information on our let only and management service fees.


Landlords are well advised to ensure that their property is insured adequately including cover for loss of rent in the event of the property becoming un-inhabitable as the result of an insured loss and limited contents cover for any fixtures and fittings at the property (eg carpets, curtains and cooker). Where landlords are unable to provide insurance then this can be arranged through One Broker. Please visit our Insurance page or We Love Landlords for further information.

Landlord Fees

Management service

Standard Management: 12% (10% plus VAT) of the gross rent received* – as an example if the monthly rental of you property is £750 the fee will be £90 inclusive of VAT
First letting: £480
Subsequent lettings: £390 (where properties are managed)

Cost of Inventory: £65-£105 (dependent of property size)
Initial preparation and submission to tribunal relating to Deposit Dispute Resolution: £90

Landlord Instigated Section 21 Notice: £90
Attending court/tribunal: £180 per day or part thereof
* May be subject to periodic promotional offers

Let Only service

Letting: £695 – Includes registration and holding of deposit and tenant sign up.

Cost of Inventory: £65-£105 (dependent of property size)

Other Services
Interim Inspection: £90
Rent Review: £90
Check Out Fee: £90

End of Tenancy Deposit retrieval: £30

Service of Section 21 Notice: £90

Project Management for Refurbishment of Property

Dependent upon the extent and value of works, please contact us further for information

NB All sums quoted are inclusive of VAT.

Hazells are members of the RICS Clients’ Money Protection Scheme.

Hazells subscribe to the redress scheme operated by Ombudsman Services: Property.