We are a private firm of Chartered Surveyors, regulated by the Royal Institution of Chartered Surveyors (RICS) and members of the Association of Residential Letting Agents (ARLA). We let and manage residential properties within a 20–25 mile radius of Bury St Edmunds, including Stowmarket, Thetford, Mildenhall, Brandon, Lakenheath and the surrounding villages.
We maintain the highest professional standards in every aspect of property management, offering tailored service levels designed around each landlord’s individual needs — never a one-size-fits-all approach. By focusing exclusively on lettings and management, rather than property sales, we can dedicate our full attention to protecting our landlords’ investments and delivering consistent results. Our advice is completely independent, clear and straightforward, with transparent pricing and no hidden surprises.
Compliance is handled proactively, not reactively. We stay ahead of legislative changes and ensure all properties meet the latest regulatory requirements, giving landlords complete peace of mind. We are equally committed to securing high-quality tenants, using thorough referencing and careful selection processes to safeguard both income and property condition.
All of our managed properties are marketed nationally through partnerships with Onthemarket.com and Rightmove.co.uk, alongside targeted local advertising, ensuring maximum exposure to attract the right tenants quickly and efficiently.
Information
Please download any of the following documents, which we hope will assist you in considering our services:
Residential Management & Lettings Brochure
This document summarises the various services that we offer to our clients for lettings and management
Landlord’s Information
This provides lots of useful advice about the letting process.
Preparing Your Property for Letting
Summaries a number of areas to consider when preparing your property to let.
Landlord’s Fees
Breakdown of Landlord Fees
Insurance
Landlords are well advised to ensure that their property is insured adequately including cover for loss of rent in the event of the property becoming un-inhabitable as the result of an insured loss and limited contents cover for any fixtures and fittings at the property (eg carpets, curtains and cooker). Where landlords are unable to provide insurance then this can be arranged through One Broker. Please visit our Insurance page for further information.
Landlord Fees
Management service
Standard Management: 12% (10% plus VAT) of the gross rent received* – as an example if the monthly rental of your property is £750 the fee will be £90 inclusive of VAT
First letting: £480
Subsequent lettings: £390 (where properties are managed)
Cost of Inventory: £72-£114 (dependent of property size)
Deposit registration Fee: £30
Tenancy renewal / document fees: £90
Attending court/tribunal: £180 per day or part thereof
Annual Statements: £30
* May be subject to periodic promotional offers
Rent Collection Service
Standard Rent Collection: 8% (6.6% plus Vat) of the gross rent received – as an example if the monthly rental of your property is £750 the fee will be £60 inclusive of VAT
First Letting: £525
Subsequent Lettings: £415 (where properties are managed)
Cost of Inventory: £72-£114 (dependent of property size)
Deposit registration Fee: £30
Tenancy renewal / document fees: £150
Attending court/tribunal: £180 per day or part thereof
Annual Statements: £30
Let Only service
Letting and tenancy set up: 60% of the gross rent subject to a minimum fee of £750
Cost of Inventory: £65-£105 (dependent of property size)
Deposit Registration Fee: £30
Tenancy renewal / document fees: £180
Attending court/tribunal: £180 per day or part thereof
Other Services (where not included for Let Only or Rent Collect services)
Interim Inspection: £90
Rent Review: £90 (Let Only) / £50 (Rent Collection)
Check Out Fee: £90
Project Management for Refurbishment of Property
Dependent upon the extent and value of works, please contact us further for information
NB All sums quoted are inclusive of VAT.
Hazells are members of the RICS Clients’ Money Protection Scheme.
Hazells subscribe to the redress scheme operated by Ombudsman Services: Property.